AAA Car Care Center Norfolk Virginia

Complaint: I dropped my car off at AAA Car Care Center Saturday, July 25, 2009 for JUST an oil change at around 10:30/11am. I received a call from them a little after 3:00p saying that the car was ready for pick up. By the time I got there, they were preparing to close for the day(they close at 4p). There was one guy working the front desk, took him forever to get myself and a few other people checked out. When i left it was 4:15p, they were closed. The guy who did my oil change, George, had pulled my car around the front of the building for me already and the door was already unlocked. I leave AAA, turn on my a/c…nothing but hot air. I brush it off thinking maybe it’s just taking longer than usual for my a/c to cool because it was so hot Saturday. I also notice my emergency brake light in the dashboard didn’t go off. I doubled checked to make sure nothing was underneath the emer. brake that would make the light stay on…nothing. Go to TJMaxx, which is in the same shopping center, get out of the car, hit my remote to lock my doors and it doesn’t work…i thought, hmmm, maybe time for a new battery. By that time its getting darker outside and cooler. I had the a/c BLASTING and still nothing but hot air!! I had no problems with my car before 11am that day, everything worked perfect. It’s just a little too strange that 4 hours later my keyless entry remote doesn’t work, my a/c is broken, and the emergency light in the dash won’t turn off…then i start to wonder. The service center had already closed. The next day I called to see if they were open because I would have taken it in on Sunday but they were closed. First thing this morning I head up to AAA. I walk in, the guy at the front desk, Eric, remembered me from Saturday. They double check the car, the same guy, George, checks the car, brings it back out and says that I have “an electrical issue””. Now

Tags: Auto Dealer Repairs

Address: Saturday when i picked up my car

Website: that may be an electrical issue you might want to get checked out”” or something!! They didn’t mention it because my car was fine when i brought it in! So i asked Eric at the front desk “”now what? Am i responsible for that? Am I suppose to pay for that?”” He said “”Yea. We didn’t do anything to your car but do an oil change.”” I shook my head no. He said “”You can shake your head

Phone: NONE of that was stated in the original maintenance inspection checklist. The only thing Eric went over with me was that i had a crack in my belt and needed new front tires. If the emergency brake light was on when they received it

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