I ordered the acaiforce max on 11/1. I canceled it on 11/5 after receiving a different item. I wanted to be sure that I received my acaiforce max in time to send it back. They stated 5 to 7 days. Once again I called & they stated that my account was cancelled & the acaiforce max shipment did not go out for delivery & to send back the ultraclense. I sent back the item per their instructions. I called back to make sure all was terminated. They assured me that there would not be any further shipments. I checked my credit card statement & I found out that they double billed me along with multiple shipping charges. I called back again. Nothing was resloved so I called my credit card company & disputed the charges. It is now 12/1 & to my astonishment a shipment of acaiforce max showed up in my mailbox. I immediately called customer service. They stated that this was the trial order that I placed. I instructed them that the order was cancelled almost a month ago & i was suppose to receive this shipment in 5 to 7 days as stated on thier website. The rep stated that the order was shipped out within the time limit & that the USPS delayed the shipment & it was not thier fault. I checked with UPS & the USPS & was informed that the shipment went out on the 25th. 24 days after the order was placed. The rep flat out lied. He stated that I was to be billed almost $90 & there was nothing I could do because the trial period was over. I had enough & asked repeatedly for a supervisor & he stated no each time & then hung up on me. I called back & went through the same thing with another rep. Once again I asked for a supervisor & he also said no & hung up on me. I called back again & immediately asked for a supervisor & the rep said that she would not escalate the call. She also hung up on me.I have never been treated like this in my life. How can this company be allowed to do this to consumers & get away with it ?
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