I ordered the Urban Decay Naked 2 palette after reading the great reviews of other buyers. I was cautious, but mistakenly relied on the reviews that expressed that these palettes were authentic. The moment I opened the package I could tell it was a fake palette. The packaging was faded and shabby looking. The actual construction of the palette was coming unglued. I, too, had the same results from writing the Accessory Bargains staff. They didnt even write back, just sent me a link to their returns page on their site. I just want to warn others about this site. Only after the fact did I see the bad reviews for this company. Now I suspect all the great reviews about their products (on their actual site) were written by their own people.