Alamo Car Rental Carlton Minnesota

Complaint: After renting a Toyota Sienna in July 2009, I received a notice 85 days later that I had damaged the vehicle. Damage was not incurred during our (my friends and I) possession of the rental vehicle. Since there was no pre-inspection completed in our presence, by the Alamo staff at the San Francisco airport, we assumed that the vehicle had been inspected prior to our leaving the lot. (I know – stupid of us to assume!). We noticed that the bumper had a dent in it when we arrived at our hotel, about an hour after leaving the airport rental lot and we discussed the issue with an Alamo representative at the counter upon return of the vehicle on July 20 to insure that they check previous records to locate the appropriate people that damaged the bumper. After receiving a letter from the Alamo Damage Recovery Unit in Atlanta, Georgia, which stated that we owed $617.20, we contacted the “Damage Recovery Specialist”” – AKA “”Damage Ripoff Specialist””

Tags: Auto & Truck Rental

Address: she said that the burden of proof was on us and we had to pay or she would turn the matter over to collections. I’m sure it is on it’s way to “”COLLECTIONS”” as I write. She than added

Website: likely will pay for the damage

Phone: (this is where I believe the “”scam”” comes into play) …that our VISA card company would pay for the loss and gave us the number to call VISA Enhancement Services. VISA

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