American Engine Installations nashville Tennessee

Complaint: On March 27, 2006 my husband Patrick called American Engine Installers based in Dallas, TX and was quoted $2234.71 to have a re-manufactured V6/231/3.8 longblock engine installed in our 1990 Buick LeSabre. Estimated time to complete the job was 10 days to two weeks. My husband paid an $800 deposit and had the car towed to the local shop at 450 Edenwold Road Madison, TN 37115. (phone 321-6111). Today is August 14th, 2006 and our 1990 Buick LeSabre is still at American Engine Installers in Madison. On April 10th my husband went to the Madison location to see how the work was progressing. He found the car in the exact location the tow truck driver had delivered the car. While sitting on the hood of the vehicle, from his cell phone he called the manager, Shawn Guerrero and was told that the car was inside the shop and that the engine had been pulled out. This was the first alert that there was a serious problem as the car was still out on the lot and had been delivered without the engine in place. The parts of the engine were in the trunk and the block was the only thing in place. My husband spoke with David Ranger, the regional manager based in Little Rock and was told that the job would be completed right away. That was in mid-April. He tried on at least three occasions to reach someone at the home office in Dallas and his calls were not returned. Mr. Guerrero told my husband over the phone about various extra parts that were needed. My husband questioned him on several of the parts (example a new battery when the car had a brand new battery in place) and then Mr. Guererro told my husband that mark-up on the parts is where the company “really”” makes their money and that he would allow my husband to buy the additional parts needed to avoid the mark-ups. They agreed on a list of parts that was needed and my husband spent roughly $600 on additional parts and took the parts to the shop in Madison. On June 6

Tags: Auto Repair Service

Address: 2006 my husband paid the balance and took delivery of the vehicle. On June 11th the car broke down. On June 23rd we paid $135 to have the car towed back to the shop in Madison. On June 26th I spoke with Mike Marek

Website: after my conversation with Mr. Marek

Phone: director of Field operations on June 26th

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