Americore Automotive Industries Hollidaysburg Pennsylvania

Complaint: On January 5, 2009, I authorized Americore to charge my employer’s credit card for $299.95, Americore’s advertised price for rebuilding the ECU from my company’s 2000 Dodge Ram 3500 V-8 van. Americore advertised the average turnaround time for this service to be 48 hours. Although Americore’s site also advertised free UPS ground shipping, I was told when I placed the order that by this promise Americore meant return shipping only, and that my company would be required to pay the cost of shipping our Dodge ECU to its facility in Florida. Because time for us was of the essence, we shipped the ECU to AmeriCore via UPS second-day-AM shipping, and UPS delivered the part to Americore’s facility on the morning of January 7. On January 15, more than a week having by then passed without report of the progress of its efforts to rebuild the ECU, I telephoned Americore to ascertain the status of my order. Only then did its representative tell me that AmeriCore had examined the ECU and learned that they could not repair it. Reluctantly I authorized Americore to ship us, from its own inventory, a replacement ECU, at a cost to my company of an additional $100. On Friday, January 23, another eight days having passed without delivery to my company of either the replacement ECU or even an email confirming, with a UPS tracking number, that the ECU had shipped, I telephoned Americore to ask what could possibly delay a shipment ostensibly to be made from its own inventory. In response Americore’s representative told me that he would immediately relay the substance of my complaint to the appropriate employee in the relevant Americore department, from whom I should await an imminent return telephone call; this call never came. On Monday, January 26, having telephoned Americore’s customer service number but been answered only by a machine, I left a message, re-iterated the same day by email, directing Americore to cancel my company’s order and credit back its Mastercard for the full amount of the charges already made. Circumstances had finally prompted me to investigate enough to learn that others have experienced difficulties of the precise kind that I am here describing, and that Americore had earned an “F”” rating from the Better Business Bureau of Northern Florida. I therefore thought it prudent to immediately file a report notifying MasterCard that the $299.95 charge made by Americore on the preceding January 5 was disputed and should not be honored. Necessity also prompted my company to immediately try to obtain the required part from another source. A salvage dealer told us that the ECU we needed was still in national short supply

Tags: Auto Parts

Address: but that if we could ship our broken part to his business

Website: to keep a lookout for a change in availability

Phone: he would forward it to another enterprise that might be able to effect repair. We also asked a local Dodge dealer

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