Arrowhead Honda Peoria Arizona

Complaint: I purchased my 2003 Honda Accord with 32,000 miles at Arrowhead Honda in August of 2004. I also purchased an extended warranty (LandCar through the dealership) that would last up to 100,000 miles. At the time it was still under manufacturer (bumper-to-bumper) warranty. I took the vehicle into this dealership for service several times related to a window noise. They never could reproduce the noise even when I pointed it out during a ride-a-long with the service manager on 2 different occassions. This should have given me a clue. This continued over the course of the following year and approximately 5 trips to the service department. None of which resolved the problem. I still have the window noise to this day. Fast forward to January of 2008. I take the car into the service department for a different noise that’s coming from the engine compartment. This noise happens every time you start the car, but is much louder when you first start the engine. It’s annoying to say the least and sounds like something is loose inside the engine. I dropped off the car and was called later that afternoon by my service advisor. He stated they could not hear the noise, but the engine was about a half quart low on oil and that it had an aftermarket oil filter that may not contain a “check valve”” – something that the Honda oil filters have in order for all of the oil not to escape down into the oil pan and better lubricate the engine upon startup. I told him he was wrong and that the dipstick measured right in-between the High and Low marks – which is where everyone knows the oil level is supposed to be. I knew this since I had just changed the oil in this vehicle 1 week earlier. Furthermore

Tags: Auto Dealer Repairs

Address: the aftermarket oil filter (which I trust more than the Honda oil filter) did contain the “”check valve”” as stated on the box. Giving them yet another chance to resolve whatever problem I may have had in my engine compartment

Website: 354 miles on it at the time

Phone: I dropped the car off at the dealership service area the night before so that the noise would be even more prevalent. I recieved a call from Mr. Southern (my Service Advisor) later that morning stating that they could again not hear any noises coming from the engine area and that the oil level was still low and the oil filter was not a Honda recommended oil filter. I couldn’t believe what I was hearing – is this some kind of scam or what! Now granted

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