Complaint: On 10/6/08, I brought my 89 Dakota to Auffenberg Herrin service dept for diagnosis of problem stalling we had been encountering. We made it quite clear to the service writer that we wished to be contactedwith a diagnosis before any major work was done. The service dept kept the truck for a full week and we contacted the dept several times during that period, reminding the staff of our original request to be contacted before any major work was performed so that we would not be hit with the” $400 surprise””. During the week

Tags: Auto Dealer Repairs

Address: Auffenberg staff told us they “”couldn’t get to it”” they were”” covered up”” and that “”the guy who should work on it was tied up””

Website: we were

Phone: which was OK with us as long as our request was honored. At about 11: 13 AM 10/13 we received a call from Auffenberg’s service manager informing us that the radiator had been removed