BeachBody West Valley City Utah Review

I first ordered the Beachbody Insanity workout program back in June 2013. While I was ordering it, they offered a 30-day (free) trial of their vitamin supplements. When I agreed to have the free supplements, that’s when the trouble started. First off, the work-out program is great, and I didn’t have any trouble paying them for it, and they didn’t ask for anymore money on Insanity. However, without my explicit consent, they continued sending 90-day supplement supplies and withdrawing money directly from my debit card account with no email receipts. At first I didn’t realize what was really going on, and so I let it go for the rest of the year. In January 2014, I discovered a withdrawal from PPL SAN Nutritional (part of Beachbody), which overdrafted my checking account if I recall correctly, and tried to call and cancel the orders. The lady agreed to cancel but didn’t give me a confirmation number. Naturally I give people benefit of the doubt, and I took her word for it. The next month, I discovered another charge and called Beachbody. (By the way, they had two separate billing departments for the same product; one of their ways of ripping off customers.) Whoever I contacted said I would need to make additional payments, because I believe they weren’t able to withdraw money in previous months (they were overdrafting me, which really bugged me). So I agreed to make the last three payments, the last of which was in April, just to get them off my back. The last day of April, they charged me again, and I called Beachbody. They said my account was closed, so I called the PPL SAN Nutritional number (like I mentioned before, they had two different numbers for their billing departments, which is extremely annoying) and tried to be polite and asked them to cancel. I asked the lady twice if I needed to make anymore payments, and she told me no both times. Soon after I got an email with the cancellation confirmation number, presumably from the same lady, but the email said because it was a 90 day supplement order, I would need to make 2 more payments in May and June. You can see it below. Subject Activit Cancellation Confirmation Email Discussion Thread Response Via Email (Sridhar) 05/09/2014 07:10 PM Hello Sarah,Thank you for contacting Beachbody through our automated cancellation service for Team Beachbody (TBB) and Activit!We are happy to address your concern; however, we see youu2019ve already contacted Customer Support regarding your cancellation.As confirmation, all future charges for the ActiVit multivitamins have been cancelled on 05/08/2014. Your confirmation number is 57688752.Please note that your last multivitamin shipment is a 90 day supply which includes 3 installments payments. The following is a record of the remaining installments due:05/28/2014 – $29.9506/27/2014 – $29.95We hope we have resolved your concern to your satisfaction.We now store thousands of Frequently Asked Questions on our website for your convenience! Check us out at beachbody.custhelp.com/. For additional assistance, please contact us [email protected], or call us at (800) 240-1068. Our Representatives are available 24 hours a day, 7 days a week to assist you.We wish you success in reaching your fitness & health goals!Sincerely, Customer Relations [—001:001023:35854—] I snapped. I replied directly to that email demanding why I needed to make 2 more payments when I’ve cancelled the order. (Doesn’t help that this cancelation email wasn’t terribly clear.) You can read my response email below: “To Beachbody Customer Service/PPL SAN Nutritional:When I called 800-207-0425 to cancel on 5/8

I was told over the phone I would not have to make anymore payments after Beachbody took $37.60 out of my account without my consent on April 30

2014. I haven’t been receiving any of these shipments

and I tried to cancel all shipments back in January. I spoke with Raymond on the customer service end (at 1-866-441-4737) and he said my account was closed. Why am I still needing to have to make payments? Why was I told over phone I would not have to make anymore payments after the cancellation

and this email is telling me I have to pay for 2 more shipments when I’ve cancelled everything? Please tell me the truth straight out. I am getting sick and tired of Beachbody telling me one thing over the phone and then telling me another over phone or through email

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