I received Collagen Face Serum in the mail. I thought it was a freebie as part of a marketing program…free sample in the mail. A bill was not included…just a shipping bill of lading. 4 days later my debit card is billed for $89! I call the company and they start asking me to verify my address, phone number and as they are asking me to verify MY information…they asked for my email. I have never been asked for an email address for verification. So, I asked them to tell ME my email. The one they told me was NOT my address. I told them somone else stole my info (one of their paid employees I am sure) They told me the order was hand entered on a date and time I was at work…they say THEY ARE NOT RESPONSIBLE FOR FRAUD….it’s the most ridiculous thing…I am trying to get a hold of someone and now I can’t get through. You have to use your phone number to get through. They have black listed my number. I am out $90…how can they be in business?
Boulder, Colorado USA