Complaint: I’VE BEEN A LONG TIME CUSTOMER OF THIS BIG O TIRES FOR A VERY LONG TIME.I HAD FAIRLY GOOD EXPERIENCE IN THE PAST UNTIL AS OF RECENT . MY CADILLAC WAS SERVICE BACK IN MAY 2010. AT THAT TIME THEY REPLACED SERPENTINE BELT AND COOLANT FLUSH AS FOR POWER STEERING FLUSH. MY PROBLEM OCCURRED WHEN I WAS DRIVING MONDAY 11/29/10 WHEN MY VEHICLE DIED. I RESTARTED IT THEN HEARD A NOISE IN THE ENGINE AREA. DIDN’T KNOW WHAT TO DO SO I CALLED A TOW TRUCK.THE TOW TRUCK GENTLEMAN OPEN THE HOOD AND NOTICE THE SERPENTINE BELT WAS BROKEN. I HAD HIM TOW IT TO BIG O WHERE THE WORK WAS DONE. I THEN GET A PHONE CALL SAYING I NEEDED A IDLER PULLEY WITH NEW BELT DAVID IS THE GENTLEMAN I SPOKE WITH SAYING THE PULLEY WAS THE CAUSE OF MY PROBLEM HE WOULD INSTALL THE NEW BELT AND NOT CHARGE ME FOR IT BUT I HAD TO PAY FOR THE PULLEY AND LABOR. BEING A LADY I DIDN’T KNOW WHAT TO DO SO I SAID OK TO THE REPAIRS. NEVER GOT THE OLD PART TO SEE OR HAVE SOME OTHER SHOP LOOK AT TO MAKE SURE I WASN’T TAKING ADVANTAGE OF.I MAY NEVER GO BACK TO THE PLACE STRANGE THING IS I LOOKED AT THE REPAIR BILL AND NOTICE THAT THE SAME TECH WORKED ON MY VEHICLE PLEASE GET SECOND OPINION SO YOU DON’T GET RIP OFF LIKE I DID

Tags: Auto Repair Service

Address: 21609 HIGH WAY 99 LYNNWOOD, Washington United States of America

Website: www.bigotires.com/

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