Brake Planet Santa Monica California

Complaint: I ordered a set of brake pads and rotors for both back and front of my Mercedes CLK on Jan 2nd 2009. The website says they’re in stock. they immediately charged my credit card but I received an e-mail on Jan 6th saying that they are out of stock and they would receive it from a supplier in few days & not to exceed 10 days. I called in two weeks to see what happened and they told me the wrong item was sent to them by supplier and they would exchange and send them to me in a few days. No e-mail, notices, call or anything from them for another 8 days so I called them on Jan 28th and asked about my order and she told me the same exact story as before. When I told her I have heared the story last week, she replied that the supplier has sent the wrong order again ( in fact later she said they received the wron item six times ),and it is not their fault. When I said I do not believe it, she rudely asked me if I want to cancel my order which I did. I really hope I will get my money back in a timely mannor. I am going to call my credit card company anyways. Homer Santa Monica, CaliforniaU.S.A.

Tags: Auto Parts

Address: Internet U.S.A.


Phone: 888-634-7788

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