Complaint: I went to car hop to get a vehicle after my new car was repossessed. I received a ride from a friend who had to get some sleep for work that night. unfortunately, I did not have enough time to inspect the vehicle, a 1995 plymouth voyeguer which seemed to run fine. about a week later, I noticed some leaking from the engine. i contacted car hop about this problem, and they have several shops around town. I thought that was good until I got the inspection. the mechanic said the engine was leaking in too many places, so he suggested replacing the engine with a new one. I thought, this is great! that was until the mechanic started to play games with me. 2 days passed with no transportation, relying on public transportation and barely enough money to get around, I started to get frustrated! after the mechanic replaced the old engine with the so called new engine, he told me to meet him at the shop, which I assumed that was were I dropped it off. that wasn’t the case! I chased around the city trying to find this auto shop. the mechanic didn’t even tell me about this location. I finally arrived at the shop, only to find that the *new* engine looked exactly like the old one!!! I am willing to bet that they didn’t even touch it, maybe just a little cleaner than before. They replaced a couple of engine parts, which cost me $125.00. I could not believe this!! not only did they lie about the new engine, but they also have the worst customer service I have ever dealt with!! they do not care about customers at all!!! I will never do any business with this fly by night operation again!!! I am also seeking some legal help or advice to see if there’s anything I can do to rectify this situation, either some or all the $125.00 I have allready spent on this POS from this disreputable car dealership, or better yet, to trade this vehicle for a vehicle that is in better shape, and professionally inspected. personally, I would like to just get out of this loan and do business with a more established car company. This has been irritating, frustrating, and just plain BS!!! Dave minneapolis, MinnesotaU.S.A.
Tags: Auto Warranty
Address: 6529 Penn Avenue South Richfield, Minnesota U.S.A.