CarID Shepherdsville Kentucky

Complaint: On 4/17/2010 I placed an order with Carid (AKA ONYX) to purchase a grille for my truck. On 4/22 I still had not heard from company regarding shipment, so I contacted customer service (had to wait 12 minutes for answer bad sign). I then inquired about my order and agent said vendor no longer manufactured grille, so he would issue my refund which would take 3 business days (why so long, not sure). On 4/27 I received an email that my order had shipped????, so I contacted customer service that day to find out what was going on and the agent informed that while the order had showed cancelled the vendor shipped anyway? Shetold I would have to wait for item to be received, then return item for full credit. I was not happy about this considering they are the ones who made the mistake, so why should my funds be held for their mistake, no solid response was provided. So by May 2, I had no product, no prospects for a refund & very frustrated! So I provided Carid with one last shot and told them I needed a full refund by May 4th or else I would have no other choice but to report them to the BBB. Obviously they said they would “try”” but that never transpired

Tags: Auto Parts

Address: so ultimately I had to report to BBB. Today May 13th

Website: so other consumers do not get screwed like I have…STAY AWAY from Carid

Phone: I received a confiration from CARid that I would receive a refund in “”few days”” however the amount was $60.00 less than what I paid

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CarID Shepherdsville Kentucky is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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