Complaint: In a nut shell he is the story. April 4th I purchased a truck from carmax. The Truck had 24000 mile on it. I bought the Truck on the fact it was in perfect condition. I also purchased an extended warranty with truck for 60000 additional miles. Truck now has 42000 miles on it. Middle of July I start to experience problems the truck is starting to shake while driving. I take it to several companies said it was tires going bad. So I purchased new wheels and tires. Still haveing problems take it to another auto repair shop. They tell me the transmission is going out. Take it to a transmission shop, tells me yep the Trans is gone. Contact the insurance company that carmax sold me and set up repairs and rental car. (July 23rd) Now almost a week goes by and the insurance company missed the scheduled appointment for an investigator. I call to see why, I am told sorry we cancelled the appointment and don’t know why. They send someone out the next day. (July 29th) Now I am driving a rental car they are suppose to pay for during this time. When the inspector comes out says yes your transmission is bad and you have water in it. Now when we called them to come out they where told of the water. After he looks at it says they need permission to pull the trany out to find out why I have water in it. So I say yes thinking the entire time I was going to get it fixed. Now another week goes by and still know call back from the insurance company. On August 6th I call and after arguing with them for 30 min. was told the claim was denied because I had water in the trany. They knew about it from day one. Now at this time I am scrambling to find out what is going on. I call carmax tell them the problem. They send someone out to look at the truck tells me it was obvious I did nothing wrong and we will take care of it. Today is august 11th andthe only thing carmax is saying is I need to prove the radiator is leaking into transmission. So far that is the extent of there help. Now I find out I have to pay for the rental car and the mechanics bills for the work so far. I am going to be out $2500.00 which I don’t have and now have no truck. What can I do? James groveland fl, FloridaU.S.A.
Tags: Auto Dealer Repairs
Address: 6375 S.Semoran BLVD Orlando, Florida U.S.A.