COMPLETE FRAUD AND SCAMMERS!

This company is an absolute fraud. I spent $220.00 on my first order with them and I received it 31 days later. I was in absolute shock when I saw what was inside! My order came in a blue bag that did not have any bubble wrap or protection on the inside of it, and it was jammed into my large mailbox. It took 31 days to get to me.  When reaching out to customer support, they gave me a wrong tracking number a week after I inquired about my order. One week later I got a message saying I have a ticket number now and my order is in a town 12 miles away from my home in a warehouse waiting to be picked up by the United States Postal Service. So they try to pacify you by giving you a wrong number at first, then can only say it’s in a warehouse and it is out of their hands now. So all of the boxes of things that I bought, everything was crushed and to my amazement, everything looked like you could get it from a dollar store! Not only that, any writing on the product itself or the packaging was in Chinese, and I do not speak it or read Chinese. One of the glue tapes that women wear for extensions or wigs actually came to me in a ziplock bag, and I’m not kidding… a real Ziploc bag with no order number or identification or how to use. I ordered several things for the body of hair color, hair remover for my boyfriend’s face with his big beard, and a lightening cream for age spots on my face. Again, there is only information on the outside of the box all in Chinese and on the tube which looks like a tube of toothpaste in a box had all Chinese writing again on the tube itself. I feel like I’m in an alternate universe because nowhere did it say on this site that everything I received was coming from China and would only have Chinese print on how to use some of these items! I’m not going to use any of these products because I don’t know what’s in them nor do I know what is in the hair dye as to how long I need to leave it on before I wash it out, what the ingredients are, and if this is a permanent dye, or a wash out dye that would disappear over many washings. Absolutely zero information on how long I need to apply it for and what I need to do after. Not only that any writing on the product itself or the package. Chinese and I do not speak it or read Chinese. One of the glue tapes that women wear for extensions or wigs actually cme to me in a zip lock bag, and I’m not kidding a real zip lock bag with no order number or identification or how to use. I ordered several things for the body of hair color, hair remover for my boyfriend’s face with his big beard, and a lightning cream for age spots on my face. Again there is only information on the outside of the box all in Chinese and inside the tube which looks like a tube of toothpaste and box head all Chinese writing again on the tube itself. I feel like I’m in an alternate universe because nowhere did it say on this site that everything I received was coming from China and would only have Chinese print on how to use some of these items! I’m not going to use any of these products since I dont need my skin burned. I won’t get burned twice by this company and have reporded  then to the Better Business Bureau. This is just a scam and I’ve learned my lesson even though it cost me $220.00 It’s something I will never do again, as now I am aware to not order anything online if they do not have a customer support telephone number. Also I should have checked reviews but didn’t because I saw the advertisement come in my newsfeed on Facebook. They could have at least mentioned on their site that everything you receive is going to have Chinese information on that product with no other language like English or Spanish. It’s a farce,  and I’ve learned my lesson as to what not to do next. I have to check the return policy of any site I am on, call a customer service number to see if you can speak to a live person and not just leave a message on a recording, and Google the website to see about complaints. I did not do that, and I should have checked the website out before I made my purchase. I was the naive one by ordering it through the advertisement in Facebook, and ordering through Chrome. From now on when I order anything online I will do a Google search to see if there are any complaints about the website. I learned my lesson as I see there are hundreds and hundreds of complaints regarding this site as fraudulent and people not even receiving their items. Also, I’m not the only one by reading others comments that received a different product than what was in the picture. It was completely different and no where did it say substitutes may be provided If what I wanted was not in stock. How the hell can a company get away with this, and it’s unbelievable the quality of my items really do look like I bought them from the dollars store, no exaggerating. It’s complete and total fraud and deception on every level! They will never have my business again, and even though this lesson I have now learned that cost me $220.00, I now have the knowledge on what not to do and what I need to do in my next order of anything online.  I’m from New Jersey and the bag that was jammed in my mailbox has a return address label from California.  This cannot be true because like I said my order was sitting in a warehouse 12 miles away here in New Jersey, so the return address label is also fake in order for them not to be found!  I’m more than happy to give my business elsewhere where my money can be spent on some quality items and not things from a dollar store.  I sent another email to customer support for someone to get back to me in regards to not having English directions on the items, even though I’m not going to use them as this is all a hoax to them and I’m not going to be the victim of putting any of these cream or colors on my body  and getting a terrible burn or reaction because I am not aware of the product ingredients. It’s just going to take a little bit of searching now before I order anything else online, and I hope all who read this also do the same thing. Also file with  the Better Business Bureau so this scam of a company can be shut down for good as the BBB takes these complaints to a federal level. Peace out, Robbin☮🇺🇸😷

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