This company has horrible customer service and a very deceptive return policy. I recently ordered a Jobst surgical vest after a recent surgery. It took the vest almost two weeks to arrive and I live about a 4 hour drive away from this store. My item arrived the day before my doctor’s appointment. After I saw my doctor, I was told that I didn’t need to wear the vest anymore. I tried to return the vest by following the return procedure on their website. I was later infomed that because this item was a Jobst item, I could not return it for credit only for store exchange because of a contract they signed with Jobst. The customer service rep I spoke with was very uncaring and unwilling to help me even after I informed him that this was an unopened item. I informed the rep that I didn’t need or want anyting from his store. All I wanted was my $75 back and I was told that I wouldn’t get that. I went back to their website to look at the return policy. The fact that this item is a return for store credit only is very well hidden. The first pop up box that explained the 180 day return policy did not inform me that this was a store credit item only. I had to click on the full return policy and read the very small fine print to see that this was a store credit policy. I never should have ordered from this company. On top of my medical bills from my surgery, I am now out $75 for this vest I no longer need. I will never order anything from this compay again. Do not order anything from this company with out identifying if your item even qualifies for a return. If it doesn’t, don’t order it. Get it from somewhere else.
50 Lakeview Pkwy Suite 121 Vernon Hills, Illinois USA