I first joined Contour’s Express in February of 2007. When I initially joined, the agreement was a three month membership, billable monthly. nI went to Contours for about three months until I decided to stop going. nAfter the three months was up, Contour’s Express continued to bill my credit card every month for an additional three months. nI called and spoke with Susan- the owner of the franchise location in Phoenixville, PA. After explaining to her that I was of the understanding that my agreement was for three months and that I was confused as to why I was continually billed, she said that “I can bill you for an entire year if I want to””- without even listening to the fact that I didn’t even live in the Phoenixville area any more and hadn’t stepped foot in her gym for over three months. nI went through many phone calls and sent a certified letter demanding a refund for the three months that I didn’t use the gym and was denied. nThe only thing that did happen was that she finally stopped billing me after many phone calls and letters. nSo essentially
buyer beware- make sure Susan tells you directly how her billing practices work. And be sure to get her signature as well. nSsassnharrisburg
609 Village At Eland 113/Kimberton Road Phoenixville, Pennsylvania U.S.A.