I ordered one tape from Crunchless Abs and paid for it with my Visa card. It came. The tape wasn’t the best quality, but I was fine with it. nTwo months later, I received another tape – unsolicited. Evidently, I was atuomatically enrolled in the company’s continuity program. I was never asked if I wanted this. It was snuck onto the invoice. A card included with the tape instructed me to return the tape for a refund if I didn’t want it. I didn’t. The card also listed a number to contact to “opt out”” of the continuity program. I tried 3 times

my husband once

each time for nearly 20 minutes

to get through to a person. My husband had his phone call cut off because it had exceeded the alloted time. What alloted time? He was on hold! I wrote a letter requesting the cancellation of the continuity program and a refund

stuck it in the box with the tape and sent it to the company at the address they gave me. nI received my Visa bill a couple of weeks ago. It did not include a refund from Crunchless Abs. We emailed them. Their response on March 10 said the continuity program would be cancelled but that they hadn’t received the tape I sent nearly 3 weeks ago. When the company did receive it