On August 2, 2006, my 79 year old Mother went by herself to Dr. Bizer’s Visionworld in Elizabethtown, Ky. to have her glasses adjusted. She bought the glasses (trifocals) in Louisville, but thought that she could go to Dr. Bizer’s locally when she bent her earpiece the morning of August 2nd. She took the glasses in to be adjusted, signed in and waited her turn. nThe technician” who tried to adjust the frame broke the earpiece completely off using two pliers. She heard a sound but thought nothing of it. He then tried to superglue the earpiece back onto the frame. It didn’t hold. nAt that point

he told her that he had broken her glasses

and that he would just pull her folder to make her some new glasses. She told him that she had not gotten her glasses there

but they could get the prescription from her Dr.in Louisville. nShe was told to “”go over there and pick out some new frames””. She tried to pick out a new frame

but not having her glasses on it was difficult to do. She could not see without her glasses. No one assisted her in the selection or even offered to help her. She picked out one frame and brought it to the “”technician”” to see if that frame would accommodate her ntri-focal prescription