Complaint: decided it was time to get the old bike ready for summer so i pulled it out of my garage put it on my truck and hauled it to Dreyer. I needed a new battery and a new chain put on. I purchased the chain, battery, and a couple of screws I would need from the parts department and took them to service to have them put on. They advertise, same day service on chains and tires, but this was not the case with me because I had to wait for the battery to charge anyway. Now get ready for the bad. 1. The bike was late in getting done; I wasn’t able to pick it up until late in the afternoon instead of in the morning like I was told. 2. I was charged $40.00 to put a battery in. In case you have no experience with this there are two bolts and the process takes about 2 minutes. I called 3 other dealerships and ask them if I was to purchase a battery from them how much would they charge to put it in. The answer was the same $0.00. Looking back I should have told them to take the battery out I will do it myself but you live and you learn. 3. They did not seal the battery they installed correctly. I now have toxic acid under my seat which is the storage place for bikes. I will no longer be able to haul anything there because it is eaten by acid and now unsafe for storage. Not to mention the smell that hurts my lungs when I go to get under the seat. 4. I told them to inspect the bike I was about to go on a 1200 mile cruise. They did not, on my way home the clutch cable or something with the clutch gave out and I could not change gears. If it were not for the years and years of riding experience I have I would have been stranded on U.S. 69 with a tow bill. Still my safety was sacrificed by having to ride home without being able to stop. The clutch cable was new last year and the clutch was fine when I took it in to their shop. In looking at the cable it had an unusual substance on it and was looser than normal. It is my opinion they did something to the clutch box while adjusting the chain. I however have trouble spending any time under the bike because of the battery acid they spilled everywhere. 5. I was called by a customer service rep about my experience and she reported all this to the owner. 24 hours later I have still not received a response. I have left him two voicemails and still no returned call. It appears this is business as usual at Dreyer Motorsports. I would not buy anything from them or have any work done. Jonathon Fishers, IndianaU.S.A.
Address: 4416 Washington St. Indianapolis, Indiana U.S.A.