First Mutual Insurance Group, Inc. Glendale Arizona Review

Brent Jenkins is the worst Insurance Agent ever and he and his company provide the poorest customer service.Upon inquiring about a insurance policy and the different options, I am told I have to choose one for approval and then we can change it once your approved. I asked several times before giving my financial information about being able to compare and choose a plan and start date upon approval. I was told several times yes we just need to get the approval first. Upon gaining approval for my individual insurance and had a slight rate adjustment from what I was quoted, no big deal. I called this guy Brent, who by the way, daddy is the owner. I ask him what are the other rates for the other policy types and I want to add dental. He says he’ll call me back tomorrow. I leave out of town for two seperate business trips and dint hear from Brent. Of course I see that money has been debited out of my account for a policy I never approved or a start date. This was my fear fro the begining and I raised it with him and Vanessa the Customer Service gal (who is also a family member). Sure enough exactly what I though could happen, happened (trust your own judgement). I called and spoke with Vanessa (who was the only one helpful through this) and left a voice message for Brent. I explained to Vanessa what happened and I then called Humana (who is also at fault here) to immediately cancel the policy and issue a refund. I also wanted to issue a complaint because this should not have happened. I then get a call from Brent (who is the biggest pompus jerk I have ever encountered) and explained what happened and that I was not happy. I explained that I spoke with Vanessa and Humana and he cuts me off and says”If you are going to cancel the policy

I am not going to waste my time on you””. I was floored by that statement. I asked who his boss was and said “”I dont have one and hung up.”” Irrate

I talk with Vanessa again and complain. This guy actually tries to call me back and I say I do not want to speak to him and he keeps harrassing me by calling after I now told him twice to stop contacting me. I then get a call from smooth talking Owner Derrick Jenkins (Brent’s daddy) who of course says all the right things. I want my money back and should not have to wait for it. They always take it right away and then wait to return it. I said I wanted a refund immediately but since Humana is supposedly refunding it I agree to wait for it. This after his impassioned plea that I’ll deal with Brent and I’ll make a call to expidite your refund. Here is my number call me anytime

I hope we can earn your business in the future. Well you know the story folks

2 weeks later no refund and now Derrick doesn’t want to answer his phone and just sends me what he called “”a polite email””

Share Review:
Yes it is. Based on the user review published on AngryConsumers.com, it is strongly advised to avoid First Mutual Insurance Group, Inc. Glendale Arizona Review in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from First Mutual Insurance Group, Inc. Glendale Arizona Review. Lack of accountability is a major factor in determining trust.
Because unlike AngryConsumers.com, other websites get paid to remove negative reviews and replace them with fake positive ones.
First Mutual Insurance Group, Inc. Glendale Arizona Review is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
Never trust websites which offer a shady ‘advocacy package’ to businesses. Search for relevant reviews on Ripoff Report and Pissed Consumer to see more unbiased reviews.
>