Ford Midland Georgia

Complaint: The rearend of my F150 Supercrew began wining and at 34,000 miles I took it in and the entire rearend had to be replaced. It took 3 attempts and was finally corrected at 41,000 miles. 34,000 miles later (now 75,000 miles on the truck) the rearend had to be replaced again. This time the $1400 repair was completely on me. Despite the service buletins that I have copies of showing the problem with wining rearends, Ford told me that there were no known problems and therefore they could not help with the repairs. I do not haul anything with this truck and the rearend going out is definately not a result of abuse on my part. It is a clear manufacturing defect. Rearends cannot be designed to only alst 34,000 miles. Unless they are actually designed to last 36,001 miles (just outside the warranty window) and mine just failed a little early. Not only would Ford not stand behind its product, but a customer has basically no recourse. When you call the customer help line that is as far as you can go. There is no opportunity to go up the channels. In hopes of speaking to someone in a position of knowledge and authority who can make the correct call. Its a small wonder Ford continues to lose customers. Wayne Midland, GeorgiaU.S.A.

Tags: Auto Manufacturers

Address: PO Box 6248 Dearborn, Michigan U.S.A.

Website:

Phone: 800-392-3673

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