FORD MOTOR COMPANY, LATHAM MOTORS Clifton Park New York

Complaint: In June of 2005 I ordered an F-150 Pick-Up from Latham Motors in Latham, N.Y. My spouse had just bought her new F-150 Pick-Up from Jack Byrne Mercury-Ford in Mechanicville, N.Y. in March of 2005. She and I were highly satisfied with the dealer and their ability to fix a few minor problems. I would have ordered my F-150 from Jack Byrne except the salesman who sold my spouse her truck said they were no longer taking any orders for 2005 Trucks (now this was in June). I called around and Latham Ford said they were still taking orders which is how I happen to have ordered the truck from them. When the truck came in it was obvious to me that there was missing equipment that was on all the other F-150 trucks in their lots. I ordered the largest V-8, the towing package to tow the highest amount. Yet the truck was missing a transmission oil cooler and a power steering fluid cooler. Both of these items were on my spouses truck and yet it has the small v-8 and has no towing equipment whatever. I brought it up to the dealer and they of course woud look into it, whcih they never did. (Word to the wise-if a car or truck is not exactly as you know it should be do not take it or sign over a check or make any payment until it is exactly as you ordered, otherwise you will never get anything you are promised from a car dealer). It is better to walk away from the car or truck than to put up with years of lies and promises as i have had to put up with. So nothing was done even though I visited the dealer more times than I visit the bank . The dealer service people say it was optional equipment yet on the sticker on my spouses truck the coolers are not listed as optional. In fact the dealers ordering information does not list them as an option. Not a single F-150 that is equipped with the two coolers lists them as an option on the wiondow stickers. When you call the Ford Customer service line you get a bunch of minumun wage idiots who do not know a lightbulb from a lug wrench. The answers i got were it is optional equipment. I also heard that Ford motor vehicles do not come with transmission coolers or power steering coolers. So whats on my spouses truck and all the other Ford F-150’s optical illusions? In Ford own rag they send out to people who buy their vehicles I pointed out the issue and page that had an F-150 clearing showing the underside of the truck with the coolers attached in a two page color spread. Yet Ford still insists their vehicles do not come with transmission and power steering coolers. They even had a supervisor keep repeating a “mantra”” to me that this is optional equipment over and over until I had to hang up. I mean I took all the options available for towing which is why I wanted the truck. Eventually the Latham Ford dealer told me that I have to have Ford authorize the installation of the missing equipment. Hows that for customer service. The customer has to contact Ford directly and have them tell the dealer to install what they left off of one of their vehicles. I wrote to Mr. William Clay Ford at the American way in Dearborn

Tags: Auto Manufacturers

Address: Michigan and I get a phone call from some dumb upward mobility type telling me that the Ford excutive Board will not install the equipment. Now its not widely known that Mr Willaim Clay Ford could not handle the stress so he had to get out of the way so he was most likely not involved. All this upward mobility type asked was if the truck was drivable. Well of course I drove it home and there it stays in my driveway . I do not think they believed me it has only 76 miles on it. I am in now in the fourth year of paying for it plus the insurance. Fortunately for me I have a Dodge Ram 1500 Pick-up that is also equipped for towing so i have been using it while the Ford sits with the disk brakes rusting and the battery dead. It is a useless vehicle for towing. Yet Ford refuses to put two items that one of which sells for $91 not counting the labor . Ford dealers and service people and Ford executive people all exactly like lawyers

Website: June

Phone: they never return phone calls. One of the service people at the Latham Ford dealer more or less accused me of tampering with the odometer. He asked me “”what’s your secret””? I do not know if a digital odometer can be changed but I had no reason to even try. My truck still has the cheap paper floor mats in it. I intend to put it on ebay and let others know this is what you can expect from Ford Motor Company when you buy any vehicle from them. We do not regret the Jack Byrne Ford dealership purchase since this dealer could not do enough for my spouse. Unfortunately we have two other Fords a mercury Sable and a Town car. This experience over what can only be described as a trifle

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