Complaint: On Feb. 8, 2006 we entered into a contract with Ladin Lincoln Mercury, Ford Motor Company and Ford Credit. We have issues with the vehicle that affect the safety and value of this 2006 Lincoln Navigator. Ladin installed items to the vehicle at the time of sale so as to make a sale (extra charge) but in doing so voided the factory warranty (airbags) and our safety. During the course of the other mechanical failures including the airbag issue the dealer said we need to lemon law out the vehicle and gave me the paperwork and numbers to call to get it started. Shortly after they had a lawyer send me a letter saying to stay away from the dealership and I am no longer welcome there. I was forced to take the vehicle to Kemp Ford in Thousand Oaks who has refused to work on it because of Ladins involvement, Ford Motor companys notations in the Oasis database and the internal documents they call Cuddles. Kemp as well as other dealers have said they did not want to get involved as Ford will not pay the claims and leaves them. I contacted the California DMV and was instructed by a Mr. Joe , a DMV criminal investigator 805-xxx-xxxx, who directed me to Ford in Ventura. The friendly staff at this dealership said Ford has made notations all over the system not to work on this vehicle under warranty and they will not pay for any warranty repairs. There is much more to this deal I have as evidence including the selling dealer submitting fraudulent documents to the lender, I have been disabled for over three years yet the dealer had me sign a blank credit application saying it was for us to test drive the vehicle. The dealer then completed the loan application making up information. I have requested Ford Credit to suspend payments until the lemon action, not yet filed, has been completed but they have refused. I informed them that Ford Motor Company is in breach of our contract as they are refusing to honor the written factory warranty and have blocked us from getting contractual warranty repairs done or even looked at and repaired. The vehicle has been in storage for two months and we have been making all the payments and paying full coverage insurance premiums. As an added note the Service manager at Ladin Lincoln Mercury in Thousand Oaks told me to take the vehicle to Mexico leave it there and report it stolen as we have gap insurance. After the selling dealer with Fords Motor Companys blessing refused to honor the factory warranty and we had been told to take the car to Mexico and report it stolen they also told us to buy another car if we did not feel safe. We did and now are making payments on two cars. I cannot in good faith sell this dangerous Lincoln Navigator to another family as it is dangerous vehicle. We have been lifelong Ford customers but will no longer purchase one of their products after being treated in the manner they have treated us. We need to find a lawyer willing to take them to task as they have breached the contract we have with them but seem unconcerned about that or our safety or customer service. Also please advise anyone who is considering using Ladin Lincoln Mercury in Thousand Oaks, CA to avoid them as even other Ford dealers are now having issues with them. The submit doctored documents and if you have private matters do not tell Jim Ladin unless you dont mind the world knowing your personal business Ask Lenny Dykstra Robert Newbury Park, CaliforniaU.S.A.
Tags: Auto Manufacturers
Address: P.O. Box 1304 Dearborn, Michigan U.S.A.