German Formula Camas Washington

Complaint: German Formula is trying to overcharge me me by close to $1000. On March 18th I tried to pick up the car and signed the invoice under protest and refused to pick up the vehicle. I later went over the invoice and found that I was overcharged by close to $1000. I emailed the owner Ralf Leopold on March 22nd 2010 about the issue with the invoice and received no reply. I received a registered letter from German Formula a few days ago asking for prompt payment and threatening me with a storage fee of $40 per day. I called the owner Ralf Leopold and left him a voicemail on his cell phone. I received no return call and was later informed by Jay Bernard the service writer via email that the owner Ralf Leopold would contact me after April 3rd 2010 after he returned from his oversees trip. Below is the original quote below followed by what charges I aurthorized and last the invoice I received: Original Quote from Service Writer Jay Bernard at German Formula: Sent: Monday, February 22, 2010 1:04 PM To ME Check engine light: Needs new O2 sensors, $450 PARTS AND LABOR #1 Outer interior vents: $376 #13 Gear shift selector: $161 IN PROCESS ALREADY Rear shocks $574 #5 Transmission pan leak $290 #3 Driveshaft flex joint: $324 #4 Transmission mount $ 65 #6 Transmission seal $86 #8 Valve cover gaskets $410 #2 Brake pressure switch $126 #9 Engine drive belts $145 #7 Passenger seat motor $778 #12 Sunroof motor $314 #11 Front passenger side strut mount $389 #10 Plus right now we have 3 hours in diagnosis time ($240) and we have not done the oil change. I authorized item number 1,2,3 plus 6, 8, 9, 11 and 13 which should total $2416.44. #1 Check engine light $450 #2 Valve cover gasket $410 #3 Transmission pan leak $290 #6 Transmission mount $65 #8 Transmission seal $86 #13 Outer interior vents $376 Gear shift selector $161 #9 Brake pressure switch $145 #11 Sunroof Motor $314 Oil change $119.44 – . Total $2416.44 Here is the invoice I received from German Formula: Invoice No. 000002760 German Formula DATE: 02/19/10 09:46 am __________________________________________________________________ DIAGNOSIS ISSUES OIL SERVICE __________________________________________________________________ OIL AND FILTER SERVICE Labor: $24.00 __________________________________________________________________ __________________________________________________________________ 5W30 Synthetic 5W30 8.0 @ 9.73 =$ 77.84 11 42 7 510 717 Oil Filter Kit 1.0 @ 17.60 =$ 17.60 Job Subtotal: $119.44 __________________________________________________________________ SIDE WINDOW DUCTS Labor: $40.00 __________________________________________________________________ BOTH SIDE WINDOW INTERIOR DUCTS STLL BLOW WARM/HOT WHEN CONTROLS ARE SET FULL COLD. __________________________________________________________________ Job Subtotal: $40.00 __________________________________________________________________ DRIVERS DOOR LOCK NOT WORKING Labor: $80.00 __________________________________________________________________ DIAGNOSIS- NEEDS NEW OUTER DOOR HANDLE. __________________________________________________________________ Job Subtotal: $80.00 __________________________________________________________________ GEAR POSITION Labor: $160.00 __________________________________________________________________ WHEN SELECTING GEAR THE DISPLAY DOES NOT SHOW SELECTION. SELECTOR UNIT CALIBRATION IS NOT WITHIN SPECIFICATION. REMOVE AND RECALIBRATE GEAR DISPLAY SELECTOR. __________________________________________________________________ Job Subtotal: $160.00 __________________________________________________________________ PASSENGER SEAT NO MOVEMENT Labor: $40.00 __________________________________________________________________ PASSENGER SEAT WILL NOT MOVE FORWARD OR BACKWARDS. NEEDS NEW SEAT MOTOR. CUSTOMER DECLINES WORK AT THIS TIME. __________________________________________________________________ Job Subtotal: $40.00 __________________________________________________________________ SUNROOF CLOSING ISSUE Labor: $120.00 __________________________________________________________________ HAVE TO “WIGGLE”” SUNROOF”” SWITCH TO FULLY CLOSE SUNROOF. NEEDS NEW MOTOR FOR SUNROOF. __________________________________________________________________ 67611383319 SUNROOF MOTOR 1.0 @ 565.00 =$ 565.00 Job Subtotal: $685.00 __________________________________________________________________ VALVE COVER REPLACEMENT Labor: $344.00 __________________________________________________________________ BOTH VALVE COVERS LEAKING

Tags: Auto Repair Service

Address: REPLACE __________________________________________________________________ 11129069872 V/COVER GASKET 1.0 @ 32.21 =$ 32.21 11129069871 V/COVER GASKET 1.0 @ 32.21 =$ 32.21 Job Subtotal: $408.42 __________________________________________________________________ REPLACE TRANSMISSION MOUNT Labor: $48.00 __________________________________________________________________ __________________________________________________________________ 22316771219 TRANS MOUNT 1.0 @ 16.57 =$ 16.57 Job Subtotal: $64.57 __________________________________________________________________ REPLACE TRANSMISSION SEAL Labor: $80.00 __________________________________________________________________ SHAFT SEAL ON TRANSMISSION LEAKING FLUID

Website: 607.00 Parts 0.00 Non Taxable 1

Phone: REPLACE SEAL. __________________________________________________________________ 24147571213 SHAFT SEAL 1.0 @ 5.52 =$ 5.52 Job Subtotal: $85.52 __________________________________________________________________ REPLACE TRANSMISSION PAN GASKET Labor: $160.00 __________________________________________________________________ REPLACE LEAKING PAN GASKET AND INSTALL NEW TRANSMISSION FILTER AND FLUID. __________________________________________________________________ 24111421140 PAN GASKET 1.0 @ 18.57 =$ 18.57 24341422419 AT FILTER KIT 1.0 @ 63.17 =$ 63.17 ATF11L BMW TRANS FLUID 6.0 @ 14.95 =$ 89.70 Job Subtotal: $331.44 __________________________________________________________________ REPLACE O2 SENSORS Labor: $120.00 __________________________________________________________________ VEHICLE HAS FAULT CODE FOR BOTH 02 SENSORS

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