I called HCG after noticing a charge for 89.95 on my bank statement. When I called trying to obtain a refund, this black lady who said her name was Whitney refused to give me a refund and would not transfer me to her supervisor, who she said was named Tracy. After 35 minutes of going round and round and nothing getting accomplished, I hung up on her and called again.Claudia answered and I asked her for a supervisor and she transferred me right to Tracy. Tracy only gave me a 50% refund of my money. This is absurd I should of never been charged this 89.95 until I had their product. I asked her to send me an email stating the refund and a RA#. I had also asked Whitney for this and she refused because I had not yet received their product.After speaking to Tracy she informed me that there was an error on “THEIR”” part and that is why I had not received the product within the trial offer period. So I asked her

if they are assuming responsibility for the mess up

but yet I’m getting penalized for it. This is just absurb and should not be legal.I received the email

surprisingly it is not from Tracy

but from Trina Newman. So I can only assume that they lie about their names so that they cannot be held accountable for speaking to clients because of how dishonestly this business is being ran.”

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