Complaint: In December 2007 I took my vehicle to a local body shop to have it repaired. When the repair took longer than expected and left us without a vehicle over the Christmas holiday the body shop offered to cover the cost of a rental for the weekend. They called and made arrangements for a vehicle on their account. When I went to pick up the vehicle I was asked to give my credit card for “incidentals””. I did so in good faith. I returned the car on time with a full tank of fuel with no damages. In late January I checked my credit card online and realized that I had been charged $342.60. I then called Hertz and asked why I had been charged since I didn’t agree to pay for it

Tags: Auto Rentals

Address: that they had agreed to bill the body shop on their account. Their response was that “”they didn’t get paid within their terms so they charged my card.”” I then called the body shop and asked them what was going on and they said they had never received a bill and that they would contact Hertz and get them paid so that I may get my refund. They did so within the next business day. I then contacted Hertz and was told that “”I would have to wait for the credit to my card until their check had cleared””. The charge on my card was initially $175.68 overcharged to begin with and I was assured that that amount would be refunded

Website: he was assured that everything had been processed and would take a few days to be credited back. She then offered to let us have a rental for $40 for a few days time for our trouble. Sure like I’ll be giving them my credit card again. It has now been 9 business days and the credit for the actual amount of the rental

Phone: that it had been processed and to be patient. The body shops payment was for $166.92. That was the correct price of rental. My husband then called Hertz’s corporate line since they had received payment from the body shop who they originally agreed to bill in the first place and to boot they had overcharged as well. He expressed his frustration in an articulate manner. The customer service rep hung up on him. I called back and got a supervisor on the line that then proceeded to call the actual Hertz location and gave me the same answer. My money would be refunded to just be patient. When I asked how long it would take

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