– Date of the incident We booked a hostel from 26/01/2018 until 29/01/2018. – Client number username = edimossilva7987 – Full description of the incident We found the Hostel Sylvabelle using the website www.hostelworld.com, but when we arrived at the hostel we realized that it was completely different from the pictures that were showed on the website, and the bedroom and the bathroom were really dirty, we slept one day in the hostel than we tried to cancel our stay and they did not accept that. -desirable resolution refound of the 2 nights that we didn’t use and a huge bonus for the next bookings using the website.
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