Complaint: WHERE DO I START!!!! on 4-14-2006 i bought 4 tires from joe o’jibway the manager of tires plus on del prado in the cape, i also got a oil change, and alignment with a 3 year warranty. When i left that day i felt assured my car was just fine as i had worked there at that location and knew the technician who worked on my vehicle was very good at what he does. A few days later i needed to buy a replacement rim and took it to a shop in town who was going to change the rim and put the new tire on the correct rim…… i was watching the mechanic at this other shop trying to take the lug nuts off and they were put on wrong and they were stripped . so i took it to tires plus walked in and Joe the manager was at the counter, i said Joe i have a problem, the tech stripped my lug nuts i need them fixed, joe was very eager to fix this problem, he prints out a work order and theres a 60 dollar labor fee for them to fix this, that i had to pay, when i confronted Joe he said it was my problem not his, After arguiing for some time now i had to pay for the repair that they screwed up! Now to make a long story short, i had let this problem go , now on January the 3rd, 2008 i had to have a flat repaired, which was honored on my road hazard warranty, but then im called out to the shop to look at my 2 front tires, which are completely bald in the middle, i need 2 tires because they were over-inflated, the tires say to have 35 psi in them and i am the one who checks them out and its always set at what the manufacture recommends. Ive done tires im not an idiot, i say well Joe i paid extra for these tires due to mileage and road hazard, ive only put 10 thousand miles on them i believe im well in my warranty, now he says its an alignment problem, my alignment is perfectly fine he says i will have to pay full price to repair them i would not receive any discount and they will not be pro-rated, so this is where i stand they will not honor anything they do or anything they do to damage your vehicle, they used to be very honest thats why i always took my vehicles there, well now they are just like the rest of the guys out there and i will never do businesss with them again. Ccflconsumer Cape Coral, FloridaU.S.A.
Tags: Auto Tire shops
Address: 2310 Del Prado Boulevard Cape Coral, Florida U.S.A.