Kevin Trudeau ITV Corporation West Valley Utah Review

On Saturday Sept. 29, my wife watched an infomercial for Kevin Trudeau’s latest book on permanent weight loss. She ordered the book based on the selling points. The person taking the order put a hard sell on her to accept two additional free books for which she would pay just shipping and handling. She agreed. The cost of the first book was $15.95, with shipping and handling, the entire bill came to $44.80. My wife was told the books would ship in 4 to 6 weeks. nEarly Sunday morning, Sept. 30, she had “buyers remorse””. We made several attempts to call customer service. The phone was either busy or no-one answered. nMonday morning

Oct. 1

I called and talked with someone at the order desk. They told me that cancellation was impossible as the order had been sent to shipping. The scheduled ship date had magically changed to within the next 2 weeks. I told them that as it had not shipped ti cancel the order. Their rep became very indignant and said that was impossible and hung up on me. My wife also called and received a similar response. She also sent an email with the response being “”it is against ITV’s written policy to cancel orders””. When asked how is the consumer to know the written policy

she was told it is in the shipping documents. nTuesday

Oct 3

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