When registering to receive a free sample, customers unknowingly agree to sign up for a membership to the company. This membership includes receiving their product on a monthly bases and having their card charged $99.97 per month.In order to receive a refund the customer is instructed to follow tedious task including extended length times on hold. Information from these calls are vital in receiving a refund.Additionally, if members opt out of the membership they are no longer eligible to receive refunds of any kind. Refunds take a minimum of 3 – 4 weeks in which time members accounts is charged again. It’s a never-ending cycle.
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