My Mother order the trial of the wrinkle cream believing this would only cost 4.95 with $5.95 shipping and handling, she received the package which contained a jar of cream and a sample tube. There was not literature explaining this as a monthly subscription or that she would be charged $94.99 per month for a small jar of cream. A few weeks later she received her credit card bill with the amount of $94.99. She promptly boxed up the remaining cream and sent it back to L’envi in Georgia and attempted to stop payments to the credit card. Lenvi was of no help when she spoke with them on the phone telling her there would be no refunds. She than attempeted to dispute this with her credit card company and because she sent the product back with a return authorization L’envi provided she could no prove she no longer had the product. I also attempted to speak with L’envi and because the account was being disputed would not answer any of my questions. They had provided a return authorization for customers to send the product back, but once you send it back if you have no receipt they will tell you it is an unauthorized return. Moral to the story if you send the product back make copies and or even take pictures of you mailing it. Read the fine print. They should be providing a refund the customer is always right, they are targeting to an older group of people and I believe intentionally attemping to be misleading and take their money.
11340 Lakefield Dr Suite 200 Johns Creek, Georgia USA