Lifetime Fitness, Holladay Utah Review

In Jan. of 2011 I joined Lifetime Fitness and began paying my 100. per month membership dues.In March of 2011 I called to freeze my membership per my membership agreement. I was treated rudely and was hung up on by a representative who insisted that I travel to the club. I had been diagnosed with a-fibrillation and had a bad knee and back and was bed-ridden. I could not travel to the club. She hung up on me when I told her it was impossible to come to the club. She said I had to come in and sign paper work in order to freeze my membership. I did not want to waste the enrollment fees I had invested. I just wanted to freeze my membership until I was healthy enough to exercise. I then wrote to the gentleman who enrolled me and he never replied.In October of 2011 my book-keeper pointed out that the monthly membership fees I thought were frozen had been paid all along. As I run a multi-million dollar international leasing company I did not notice the ACH drafts until then. I then emailed the club manager about my situation and never got a response. On November 30th of 2011 I got a call from a Business Manager named Nicole Monty. she promised she would get back to me with a solution. I told her I wanted a $600. refund for fraudulent ACH charges made without my authorization when I had asked to freeze the membership.Nicole Monty then called back and said she needed a “Doctor’s Note””. I had been under the care of 5 different doctors during this period. I reminded Nicole on several occasions that I simply wanted to freeze my membership. My medical condition should not have to be proven. Nevertheless I provided a letter from my cardiologist verifying my condition. That was 6 days ago. Today Nicole phoned me and told me that my membership had been canceled. She did not address my request for a refund. I will be suing Lifetime for the fraudulent ACH payments. I have lodged a Better Business Bureau Complaint. Nicole Monty is a liar and a thief. Buyer Beware. It is my humble opinion

and I am one small voice that Lifetime Fitness is a Gang of Thieves. Caveat Emptor. Buyer Beware! I want to conclude this complaint by stating that I have over 20 years of experience selling equipment into gyms all over the world. I have owned health clubs in Ireland and am very familiar with membership sales contracts. I have personally enrolled over 5

000 gym members since 1982 in a variety of professional gyms. I have trained gym staff inethical sales techniques and have interviewed

hired and managed hundreds of gym sales staff. I have designed some of the equipment in use in most gyms today. I know the owners of most gym chains around the country. Gyms are my life. This company

Lifetime Fitness

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