Mademoiselle Spa St. Catharines Ontario Review

I became a member at the Pen Center facility in Feb/07 – at the time I was concerned about having to pay the extra cost of babysitting as most of my friends had this included in their membership (at $4 for two children that added up to another $60/month on top of my membership fee). In order to secure my commitment the sales rep Blaine did the whole “oh let me call my manager to see what I can do for you”” song and dance and lo and behold I was told that one child would be free babysitting and I would have to pay for the other. I found that to be reasonable so I joined. Unfortunately I did not make sure that she wrote this on my contract – which is a mistake I will never do again!! Each time the gym changed managers – which happened at least 4 times in the year and a half that I was there – I was told that I was supposed to be paying for two children in day care. When I would explain to them what happened when I signed up they would always say “”well it isn’t on your contract””. Each time I had to renegotiate with them when for the fourth time it happened again and this new and extremely miserable manager refused to honour the commitment her previous managers had. So I decided to cancel my membership and go elsewhere. She told me it had to be in writing and I had to give 30 days notice. I asked her for a pen and paper and she refused me saying she was “”too busy”” and that I had to do it from home. So I did and when I tried to fax my letter to them funny enough their fax machine was broken! So they then told me to mail it in and I did on June 30/08. Thirty days should have been the end of July but by the end of August I was stilled being billed!!! When I called the gym they still had me as a member with no mention of cancellation. I tried to explain the problem to yet ANOTHER new manager who said that she would not help me on my word alone and that I was supposed to come in and sign a cancellation paper and that I would have to pay for another month!!!! She refused to do anything in spite of the fact that NOT ONCE when I was trying to quit did anyone tell me about signing a paper – I even asked the former manager what I had to do when I told her in person that I was quitting and she did not mention a paper. Neither did anyone at the front desk. When I tried to call the head office to have something done

not surprisingly no one answered and there was no way to leave a message. The worst thing is that I was warned by many people that Mademoiselle Spa is famous for this and I signed up anyway. I hope anyone who reads this learns what an unethical

unprofessional and poorly run business this is and doesn’t make the same mistake I did. nDnSt. Catharines

OntarioCanada Click here to read other Rip Off Reports on Mademoiselle Spa”

Glendale Road St. Catharines, Ontario Canada

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