Complaint: At my scheduled appointment to have three defective tires replaced, which are definitely covered under Buick’s warranty, the Service Manager, Steve Edwards, refused to even inspect the tires. He stated a series of false reasons for not doing so. When I phoned Buick in his presence, he even lied to Buick about why he would not. His final, of many, false excuses to me and Buick, was he could not determine if a tire was out of round without a machine to measure the tires rolling resistance (Pure fiction, and even if it was true, it only pertained to one of the three defective tires.) Buick now has me a new appointment confirmed with a different dealer. However, 1/2 a day and 90 miles driven were wasted because a Buick Dealership refused to perform warranty work!
Tags: Auto Dealer Repairs
Address: 600 N Main Greenville, Kentucky United States of America