My family has been a member of Massage Envy Weston for almost 4 years. My recent experience with them was horrible! There is a new federal ruling that prohibits Massage Envy from cancelling out massages after your membership has been cancelled by them or you. Google the information and participate in the class action suit. Basically, and as an example of why the practice was found to be illegal, if you’ve accumulated 10 massages and wish to use them, you need to stay a member until all of those massages are used. This would require you to get several massages a month, even if you don’t want to. Their illegal rule makes it impossible to get only one massage a month as a member. You would accumulate a new massage with each month of membership. Therefore, you would never be able to use all of your massages. WHAT FRAUD!!! The owner of the Weston location has no people skills and makes no effort to keep long term clients. I have 3 accounts at that location. She was hell bent on being right and enforcing her self-serving “rules”” that have been found to be illegal

rather than asking what she could do to maintain us as a client. Ms. O’Brien shouldn’t be in the service business and allowed to take advantage of people. Ms. O’Brien prays on people’s ignorance and hides behind illegal business practices. Fortunately a federal court has found this to be illegal and Ms. O’Brien will now need to make good. I suspect this will come at a tremendous financial hardship

which is why she continues to violate the law. Also

her location is run by young

inexperienced people