Complaint: I took my 1999 Dodge Ram /1500 Magnum for a diagnostic report on April 20,2009, because my vehicle was shutting down while driving. Repair service manager (Owen Humes) called me to say that the crank sensor was bad. On April 21, 2009 I told Mr. Humes to replace the sensor. He told me that the crank sensor would keep the vehicle from shutting down. He stated that the yellow light was still lit, but that the sensor which had been replaced would keep the truck from shutting down. I was charged $449.44 (invoice number 00290255 – Time: 15:31 p.m.). Mr. Owens told me that he did not know all what else was wrong with the vehicle, but that he was sure that the vehicle would stop shutting down. Mr. Humes went to get my vehicle. I asked him for the sensor in which had been replaced. Mr. Humes went back into the service garage and came back out to me and stated that the sensor had been thrown away. Mr. Humes stated that I should have told him before the work was done that I wanted my part. I told him that by law, I had a right to retrieve my parts. I was not given my parts. While leaving Massey Yardley, the vehicle shut down again. I called Mr. Humes the next day and he told me to bring the vehicle back and he would see what he could do. He stated that he had already told me that there were other issues with the vehicle. I reminded him that was the purpose for bringing the vehicle in initially to be diagnosed. Mr. Humes called me to say that the vehicle now needs a module( cost of $500 and some odd dollars). I picked up the vehicle . The next day I called to speak with a supervisor. I was given Ted. Ted told me that he would speak with Mr. Humes and he would call me back. Ted did not call me back. The next day went by, still no call from Ted. I then called Ted back on Friday (April 24). Ted stated that he would talk to Mr. Ownes and to bring the vehicle in on Saturday morning at 7:30 a.m. (April 25). Saturday (April 25) I waited to 8:30 a.m. before Matt Kelly (Service Manager) was able to speak to me. Matt told me that he would call me when he got around to reviewing the situation. Matt called me 12:45. He stated that I needed a crank sensor and a brain (module) The stated that it would cost me $762.00 for a module. We had discussed a discount due to the $44.49 charges for a sensor that I know that I did not need. Let the record reflect that I had a diagnostic report done before I took the vehicle to Massey Yardley. The diagnosis I got was that there is an electrical issue. When in doubt, one needs a second opinion. My purpose for Massey Yardley (Dodge) is that they specialize in Dodge Vehicles and they were the second opinion. Matt went on to say that he would give me a twenty percent discount totaling $609.00. I can’t use the vehicle due to the shutting down. Please help me. Rudolph Ft. Laud, FloridaU.S.A.
Tags: Auto Dealer Repairs
Address: 777 NORTH STATE ROAD #7 PLANTATION, Florida U.S.A.