Complaint: I’m not very happy with my experience at mccombs ford west dealership .One of there sales consultants Dan Boyd emailed me a drive out the door price $10,978 gap insurance and all fees included on a 2008 ford ranger base model .So I thought we had a deal . When I got down there after driving 10 hours to purchase this truck he pulls the old bait and switch trick on me lieing to me and saying he didn’t realize it had a bedliner and tint on the ranger and adds $ 800 to the price of the truck. I find out later all your trucks have bedliners and tint put on them as soon as there off transport .Bedliners $199.99 and tints $199.99 so whats the extra $400 for ? Then he spots me a loan at 6.34 percent for 60 month through chase and morgan lies to the lienholder saying I would put 3000 dollars down when I told him no money was going to be put down . It was suppose to be $230 month for 60 months gap included .When I got in to financing department with Chris Gans he was trying to lie and make the ford warranty sound worthless so I would buy an extended warranty and bumped the monthly charge 3 or 4 dollars more a month which adds another 200 dollars to the loan over the duration of the loan . I took delievery of the truck on thusrday march 12th .I was then called back the next night Chris Gans telling me the lienholder fell through and I need to come back in .I was furious and ending up returning the truck on march 13th not without 3 or 4 closers in the same room trying to change my mind including Thad . Everyone except Dan Boyd even though he was there at the dealership that night .So I went to look at an 2009 ranger on the march 14th with another dealer there They walked me through the truck telling me about the features which Dan Boyd never did which make a big diffrence with me . It turned to $3000 more so ended up purchasing the 2008 ranger from mccombs ford . Signed a second contract which was dated for 3/15/09 even though it was the 14th when there suppose to be closed by Texas state law .Paid with my capital one check took delivery of the vehicle once again .Drove back to kansas then the harrassement starts Chris Gans contacts me saying I over paid and the diffrence of $ 794 will be refunded back to capital one .^They called me everyday work and home . He wants me to sign a new contract where all the taxes are left out and wants me to sign a texas tax exempt form which I refuse to do I actually had a dealer friend of mine look over the contract for me and he told me not to sign it . Chris Gans lies to me telling me capital one checked hasn’t cleared yet which I contact them and find out it has .Then Chris Gans sends me a forth contract where addditional $200 is added into the license fees and he also asks for a check of $156 claiming he got my property tax at a lower rate which I know its goingt to be $ 270 . I had to have them issue me another 30 day tag because texas buyer tag ran out all because Chris Gans screwed up the whole out of state taxes and the title I actually couldn’t drive my my brand new truck for 3 days because of this .Had to borrow cars from friends to get to work . ..It took aquiring an attorney and refusing to sign Texas tax exempt form before I got my truck registered and titled 29 days later and they end up paying my $ 270 property tax .So I got some of my money back but not without a month of hell and stress . Jer0053 wichita, KansasU.S.A.
Tags: Auto Dealers
Address: 7111 NW Loop 410 San Antonio, Texas U.S.A.