Metro RV Burbank, CA Pleasanton California

Complaint: March 10 we purchased a 2006, Gulf Stream Ultra C from RV Metro. We traded in our weekend warrior which was written into the contract as RV Metro was to pay off the remaining loan. I sent a check, (#2262) to pay off the $865 over the agreed upon amount that was due on our loan $21,865.00. The check was received on March 21st and cashed on March 23rd. Clearly marked and agreed upon to be the final payment on the Weekend Warrior we traded in. No money was sent to USBank. April 3rd, I called our extended warranty company to let them know we were no longer the owners of the camper/loan and would like our refunded amount. I was told that I need to have a letter from the loan company stating that the loan was paid off in full. April 3rd, 2010, I called to confirm that the full loan of $21,865.08 was cleared and paid off and the account closed, at that time I was informed by USBank that no payment had been made and we were actually late with the April payment. I called and spoke with Ray, who informed me that he was waiting for Essex to send them a check to pay off the USBank loan, he would receive that the following day and payoff our loan. I called Essex and found out that a check would arrive the next morning via fed ex. I called and confirmed the next morning that Ray did receive the check and he told me that it could take up to 10 days to pay off the loan. Extended Warranty Issues: April 5, 2010 ~ we came across a posting regarding an extended warranty not being submitted and paid by RV Metro. I called the # on our copy of the new extended warranty and was told that nothing had been received, but to give it one full month from date of purchase (mid March). So I called a few more time until the end of April and was told that still nothing was turned in. I called and was directed to Lynn, who assured me that the extended warranty was not only sent in, but paid in full. So, another # for me to call weekly along with USBank and Metro RV. Had I not called every few days to all three #’s, our Extended Warranty would never have been paid. Which did not take place until mid June, after I threatened to start this process. April 13th, I called USBank and was told that no, not a single cent has been applied to the account as payment since my last payment in March. A late fee of $11.90 had been applied to the account. I then called Ray at Metro RV, and was told by him and Lynn or Linda, that a payment would be made today in the amount of $300 to keep the account in good standing, cannot be considered in good standing, if a late fee is attached. April 26th, I called Metro RV, during this conversation, he told me that the loan again would be paid off with in the next 10 – 14 days. I did not hear back from anyone, so I had to call back again. When I did, I was rudely dealt with by Lynn, who told me that I have nothing to worry about, they made a $300 payment, the loan is fine and will be paid off in the next 10 days….. I have had to call almost weekly for the first few months, and for sure when a payment was due, to remind them make a payment. I am done. It is September 30, 2010. RV Metro, Figure it out. PS, whomever they sold our 2006 FS3200 Weekend Warrior to is probably looking for the pink slip, and since the loan is still in my name, US Bank is not going to release it to them.

Tags: RV Dealers

Address: 160 W. Olive Ave Burbank, California United States of America

Website: www.metrorv.com/

Phone: 800-400-7544

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