Monat Global Bonney Lake Washington Review

I ordered some very expensive hair care products from the direct sales company; Monat Global. I have seen pictures of people who claim they have had excellent results that have changed their hair so I thought I would give it a try. I decided to be a VIP member so I didn’t have to pay their high shipping rates and the 3 month membership was $20.00. The total cost of my first order was $90.00 for 3 hair care products. I tried the products for just shy one month and tried to reach out to my distributor (this is a direct sales comapny) and never heard back from her. I called the company and left messages no one ever got back to me. I tried to cancel my autoshipment online but their website does not allow you to cancel any autoshipments you have to call. So I decided to email them to have a record of my account cancellation. I received the autoshipment despite my cancellation. The product was shipped FEDEX and I told the FEDEX driver that I did not want the package to send it back and she said she could not do that. Then I called Monat and told them that I had received another shipment and after waiting 45 minutes on hold the customer service gal gave me an RMA number to return the product. So then I had to go to the post office and pay for the shipping out of my pocket. I did get a tracking so I knew when the product had been received by Monat. I saw that I only got refunded for the 2nd shipment and not the first shipment and they paid me less shipping of $9.95 and it cost me $15.00 to send the product to them. Then just today I saw that they charged my credit card for yet another shipment and I immediately called the company to stop the shipment and they said “sorry it’s too late””. They advised me that I could reject the shipment but I know better because I had already tried to do that without success. I told them to refund me the $81.00 because it was their error and they said they could not refund me until they got the product back from me. So now I’m out the $81.00 and I will have to pay to ship this back to them another $15.00 and then they will deduct another $9.95 from the 81.00 costing me antoher $25.00 for their error. To date this means I have NO PRODUCT and I have paid Monat Global $140.00 to try their product which does not work any better than some of the higher end products you can purchase at a salon for 1/2 the price. This company has horrible customer service! Stay clear unless you like throwing money and time away.”

Doral , Florida USA


Beauty Products

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