I have ordered from mothernature.com in the past and had no problems. But on November 28, 2011 I placed an order for $106. After a few weeks, the website said “warehouse processing order”” which was only supposed to take 10 days at most. On December 28

2011 exactly one month later

the status was the same and I sent an email inquiring. I received no response and after more than a week

I sent a follow up email and got no response despite the fact that the website raves about their customer service and goal of responding to emails in 1-2 business days. I tried calling the number on the website and no matter what time I called

I either got a busy signal or a recording because of “”high call volume.”” I kept trying again and again and could never talk to a person. What was strange was that the recording said to “”leave a message about the company you are calling about”” and “”you can place an order on our website”” but never identified themselves. After one and a half months