Complaint: I purchased a Rooketa scooter from this company on April 2008. However, within 3 months I was already having problems with the scooter. I contact Mxmotorsport and I spoke to Rick who was the one I bought the scooter from. He told me that I would need to contact his partner Jeff at JVmotorsport because he was no longer in business. So, I contact Jeff so I took the scooter and they inform me that they will have the engine check for me. But that I would have to pay for the labor and shipping price of the engine. I left the scooter there under those terms for them to fix it. However the estimate time would be from 8-14 days. Because the company Rooketa was very slow. So, I agree however everytime I call JVmotorsport it was a different story about the engine. So, I decided to take a drive to the shop and see what was going on. They still had the bike there and were waiting on Rooketa to ship the engine. Well, they had my scooter in the shop for about 2 months and finally I got tired of all there lies. So, when I began to presure them they inform me that they were also going out of business and that my scooter was ready for me to pick up. So, I go and pick up the scooter at one of there employees house because they no longer had the shot. When I get there the scooter is not even turning on. I inform Joe that I want some type of proof that this engine was ship to Rooketa and he told me that he didn’t have that . Becuase Rooketa never sent any paperwork. So, right there I knew that they never shipped the engine. In, other words they repair the engine themselve. As, I looked at the scooter there were screws that were missing and cracks on the body of the engine. When, I ask Joe he said that he had nothing to do with that it must of been from Rooketa. Now, I have a scooter that doesn’t work and it was at that time under warranty now it cost me alot more to get it fix. I was ripped off by both company as well as Rooketa. I can not even get a hold of there customer service. Elio port st. lucie, FloridaU.S.A.
Address: www.mxmotorsports.us West Palm, Florida U.S.A.