Complaint: National Car rental company charges different rates for the same cars & same time periods for ‘regular’ customers and Emerald Aisle members. I made a reservation on-line as a ‘regular’ customer and then called to add my emerald club number. They told me they can, but will have to increase my rate. Of course, being $$ saving consumer I am, I told them not to proceed and kept my rate I got on-line. I did attempt the same thing on-line, as soon as I add my emerald club number, the rate for the same car goes up. I believe it was 10-15 extra per day. As I know that most of the emerald aisle members are business users, they are automatically forced to pay extra $$. Must amount to huge extra income for the company. Just does not seem right! Sergei Plymouth, MinnesotaU.S.A.
Tags: Auto Rentals
Address: 600 Terminal Drive Ft Lauderdale, Florida U.S.A.