Complaint: I used to work at national dealers warranties. the company motto, ”hang up or buy.” Welcome to the world of the hard sale. the world of not caring about what you are selling. the first thing we were taught in training… how to lie. here is the script of what the employee is supposed to tell you. and how they are supposed to lie. warranty division, this is — how may i help you. what is the year and model of your vehicle? may i have the customer id number on the notice we sent you? do you have the vin number handy on you vehicle? and how many miles do you have on your car? [this is the point where they have gathered all the information they need to sell you and when they finally hear your miles they do somthing called a f.o.a.m. , they freak about your miles]. oh my lord you have 20 thousand miles on a 2006?!? thats alot of miles, or you have 90k on a 2000?!?thats alot of miles. they ask if everything is running ok. planning on keeping it awhile? what kind of problems have you had? then the lie really begins. if you still have a car under warranty they put you on hold to see what warranty they want to pitch to you. if you dont have coverage they will say well you are past our 90k mile cutoff for coverage since you are at 92k or you our past our 50k mile cutoff for coverage since you have 54k. it doesnt matter. they make a cutoff point up. but since your car is running ok they say they will go talk to the program director. the program director is some other guy that works there who wasnt lucky enough to be on his phone so he has to come act like a supervisor. so he will get on the phone and grill you on some different things. bought new or used any problems? so on and so forth. then he makes up some b.s. excuse to offer you coverage the only problem he tells you is, the computer system is setup to delete any vehicle past the fake cutoff point so you need to tell them by the end of the call yes or no. then the sales rep will get back on. usually a young male 20-30 yrs old. they will go through the coverage. maybe its bumber to bumber, they say its just like when your car was new. just like doesnt mean exactly so its not a ”lie” per say. alot of things are not covered that you would think would be. then they have full comp coverage, average cost is 3k. no one hardly ever uses it and when they do the claim usually is not paid. then on vehicles over 100k miles but under 150k they have the powertrain warranties. internally lubricated parts on the engine transmission and drive axel. limits of repair payout is 5k. 3k for engine, 2k for tranny. then the worst thing they can offer is the ”choice” product warranty. it should retail for around 600. it gets sold for 1993. it is sold most often in california. california state law doesnt allow the sale of warranties for some reason and the co sell the product so that they can still sell a warranty. kind of like selling a pencil on ebay thats worth 10 cents for 2000 because the pencil come with tickets to game 7 of the world series. its a loophole in the system. the choice warranty is not refundable. people would call in wanting to cancel the warranty and get a refund after six months since they had sold their car and would not get a dime back. you have 3 days after cancelling any warranty to get all your money back and have 30 days to cancel with a fee of $75 on the choice and $50 on all other warranties. Trying to cancel a warranty? be prepared to have to yell cuss and say cancel over and over and over. the most effective way to get cancelled is to tell them you will report them to the better business bureau, the attorney general and will be filing a complaint. that will usually get you over to customer service after the sales rep is done trying to sell you on the idea again. then customer service will do the same thing. threaten them again and they will usually tell you the procedure on how to cancel. you see the reason they want to keep your business so bad is because they have a mark up of at least 1300 dollars on all warranties. THEY RIP PEOPLE OFF BY SELLING WARRANTIES THEY ARE NOT WORTH THE PAPER THEY ARE WRITTEN ON! the owners are multi millionaires. they care about nothing but the almight dollar. they knowingly teach people to lie and decieve others all in the name of profit. you think they really care about the old lady that lives on social security who was called randomly [the co is turning into a telemarketing firm. it calls people at random] and sold the choice warranty on a car she cant even drive. i know they dont because i was one of those guys who was told that if i didnt sell her i wasnt doing my job and i would be fired. i recommend checking them out on the better business bureau’s website. no shortage of complaints. the whole company is managed by a bunch of jerks who get off on calling people names and degrading them. the average person who works there is fresh out of college and wasnt able to get a job anywhere else so he decided to work there. he sits in a cubical that is covered in rebuttal sheets. they have an answer for any excuse. hes taught to a.i.o.a. to agree with the customer, isolate the objection, overcome the objection, and ask for the money. here’s and example. oh yes sir i understand its a big decision and you need to talk to your wife [agreed and isolated, spouse objection] but, when your vehicle breaks down are you gonna tell them you need to talk to your wife or will you tell them to fix it?[overcame the objection] so all i need to set you up is the 395 down, debit or credit card? if that doesnt work and they cant get you to buy it after awhile they will set you up to talk to the ”finance manager”. this could be another co worker again or it could be a manager. someone who knows how to sell people better then the rep does. the ”finance manager” will come on and take 200 off maybe, 195 down and give 18 months financing. then if that doesnt work he will a.i.o.a. until they hang up. hanging up is usually the best thing to do. these guys talk to people 10 hours a day. they do nothing but sell warranties to anyone and everyone. no one wins an argument with them. Bottom line is, these warranties aren’t worth the paper they are written on. The people who sell them don’t care who the sell it to. go to your dealer. they will take care you better then this co or any others out there ever could. i used to work there and i dont have a warranty on any of my cars. and its not because i couldnt afford to. Lesson learned St. Charles, MissouriU.S.A.
Tags: Auto Warranty
Address: 339 Midrivers Mall Drive St. Peters, Missouri U.S.A.