I have done business with Paula Young Wigs for the past 15 years. Recently I received two wigs/hair pieces that were the wrong color. I boxed them to return. I was then in an accident so the items did not get returned as quickly as I had planned. I did finally get them returned for credit-I found that Paula Young wigs only credited me $8.05 of the $64+ that should have been credited. I called and was told there was a $19.00 per piece restocking fee, and return mailing fee. I explained the circumstances and that I had paid the return fee. Bottom line company has refused to credit my credit card and/or give me a merchandiser credit. One would think after 15 years of faithful business with this company they would be more accommodating. Well needless to say they have lost any future business of mine and my family and friends and anyone that I tell about the shabby treatment I received.
Internet, Massachusetts United States of America