Complaint: Hi : I have a problem with Pep Boys Lankershim branch in CA. I need your help. Can you please direct me to who I can talk, email or send a letter to? I Googled the CEO Larry Stevenson and I couldnt find any address for him. Here are copies of emails sent to them without any answer: This is my first email sent to your company on 07/11/06. I went for a heater core repair. The mechanic Martinez, broke the cup holder in the interior and they didn’t informed me. The most important is that this repairman left the speedometer stuck and is not working as well as the changing gears handle is completely lose. Yesterday I almost had an accident on the freeway as I didn’t know at what speed I was going. Since Saturday evening I am calling the store. I spoke several times with David and he told me that I needed to wait for the service manager Mike. Mike was on vacation since Saturday. Yesterday I called 1900 PepBoys and I spoke with Rick. He told me that the store was going to call me. I called the store this morning and Mike, the service manager talked very rude to me and told me that he can’t estimate time or day of repair the car. I work for a living and I need an estimate. Also, I paid for a service “oil leak diagnostic pkg”” that they didn’t perform. When I went to pick up my car on 07/08/2006

Tags: Auto Mechanics

Address: they tried to charge me the service anyway. I had to argument with David about it. I am sending this email to Better Business Bureau

Website: FOX

Phone: CBS