Pep Boys Gardena California

Complaint: About a year ago my wife went to pepboys in Carson to service her front brakes. After the initial service, they came to my wife and told her that the rotors needed to be changed too. Knowing the way my wife drives her brakes down to the metal, I’m pretty sure they were honest with that. So she agreed. Everything seems ok until January of this year. I go to South Bay Dodge in Torrance CA to get some service done. They also did a full inspection of the car. They let me know that the rotors were under spec. How can this be when I got brand new rotors? The only way it can get that low is if you resurface them multimple times and my brakes weren’t touched since Pep Boys. No way it can get like that in less than a year. My feeling is that they charged my wife for something they didnt do. Because of my schedule I didn’t make it back to Pep Boys until yesterday Mar 21st. I tell the service tech my problem and she says,”there is nothing they can do about it because it happen too long ago.”” I disagree with her and ask her can I talk to somebody else. She says

Tags: Auto Repair Service

Address: “”yeah

Website: this kept ringing in my head. If you special order something doesn’t it take “”TIME”” to get to Pepboys. So I look at my receipt and I see the time my wife checked in and the time my wife checked out. The car was at pepboys for about 2hrs. She said she was there for about 45 minutes before they even looked at the car. So the mechanic pulled the tires off. Inspected the brakes. Notified her about the rotors. My wife said it took her about 5 trys before I answered my cellphone. I told her to call me if they wanted to do anything extra. They ordered the rotors. They got it delivered. He installed them. Then packed the bearings. Then put the pads on. Then the tires on. Then test drove it. ALL in little more than an hour…I dont know about u but it Sounds kind of fishy to me… In the mean time I see them grab my car

Phone: but come back later because he’s not around right now.”” I go back about 2 hours later and I talk to the guy (forgot his name). He was really cool and seemed pretty concerned about the problem. He says

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