Complaint: I went into a Pep Boys for the first time yesterday to get some new tires since I’d blown a tire over the weekend. Ordered 2 tires (presumably for 54.99 since that’s what it said on the tag) which ended up being $81 ea.. did not notice the price discrepancy till the following day. [strike 1] That night, one of the NEW tires blew out. So I dutifully back to the Pep Boys at 8am in the morning on Monday to get it swapped out. Was told by the Manager (Juan) that it would take 1.5 hrs to get to my car since there were 3 other cars in front of me. I waited there a little over an hour in the waiting room and was called to the counter to be told they do not have my tires in stock. Why would you make a customer wait an hour to be told a TIRE is not in stock? Thanks for making me late to work. [strike 2] Called up the same Pep Boys after getting to work and was told by Juan that the tires wont be in till later in the evening. I asked whether since I have to come in anyway whether I can pick up two more tires as part of the buy-3- tires-get-1-free special (which I wasnt told of yesterday) and Juan raises his voice and tells me hurriedly the invoice is closed and if I want two more tires I’d have to pay full price for them. Even after I explained the salesperson yesterday misrepresented the price of the tires, the manager was completely unsympathetic, uncaring, and even went insofar as to make fun of me for not noticing the price discrepancy yesterday before signing the bill. [strike 3] Lessons learned: never go to Pep Boys in Jersey City (by the newport mall). They’re shadey to customers, women especially, and don’t treat you like they value your business at all. Cyr3n hoboken, New JerseyU.S.A.
Tags: Auto Tire shops
Address: 410 Luis Munoz Marin Blvd Jersey City, New Jersey U.S.A.