Pep Boys Jacksonville Florida

Complaint: About a year ago I took my car to Midas for an oil change since I didn’t have the time to do it myself. They stripped my oil drain plug and inserted it with an air ratchet AND messed with my car to where my alignment was off. I spent additional money out of my pocket and had to buy all new tires. I took my car to pep boys nearly a year later to remove the oil drain plug. Only to find that when I get my car home it is hopping and pulling slightly to the right. My car was not doing this when I went in, and there was no indication of any issues prior to my service at their shop. I first dealt with a rep named Eddie that was extremely rude and turned us away for service twice until another rep, Carlos, told him that they were able to do what I was asking. Immediately after I left I noticed the car was hopping as if the balance or alignment was off, and it was pulling slightly to the right. When I returned the next day to complain about the issue with my car, the manager Malachi took the car for a drive and acknowledged the problem as existant. He stated it must just be my car and more than likely I’ll need to replace the struts. He quoted me a rental price for the equipment and $70/piece for struts. He refused to accept any responsibility and said it was my problem, I’d have to get it fixed. I had informed the mechanics of what Midas had done to me and they laughed and smirked. When I told the manager that there was no way it was my car causing the issue and it wasn’t just “time for this issue to pop up and it was just a coincidence it was after their service”” he said it must be because my struts were weak and when a car goes on the lift it can stress them out. He also said this is why I had the same problem with Midas. However

Tags: Auto Service Stations

Address: since this situation happened before I know for a fact that is not proper reasoning. When I repaired my car the first time I did not have to do any work on the struts whatsoever

Website: to the mechanic to the manager. They were all apathetic to my issue and refused to assist me in any way. I had hopes that the issues with my car had finally been resolved and had confidence that by using Pep Boys that I wouldn’t have the exact same issue I had experienced before. After going thru this again

Phone: so that disproves his excuse. I was/am very disappointed in the attitudes I received from all of the workers I dealt with in the store

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